Help and FAQs

Frequently Asked Questions


Can we provide links to the STLC on our website, presentations, or others materials?
Yes. Please provide correct attribution to the STLC for website links or to the source organization for any resource found on the STLC, e.g., [name of webinar] was hosted by the School Turnaround Learning Community and is also available at [web page of webinar].
We also encourage the use of the embed function to spotlight webinar archives and/or collections directly on interested parties' websites. For example, some webinar archives have a Vimeo recording displayed. By simply clicking the Share button on the right side of the video, select the "Get embed code" option. This provides the "iframe code" to embed the recording on a website.

Resource Collections can be directly embedded on your website simply by clicking the "Embed" option on the right side of the screen to view and copy the iframe code.

How do I provide feedback or ask a question about the web site and its features?

If you have questions or feedback about the site, or if you need assistance with any of its features, please contact us using the online form . We aim to respond to inquiries within 48 hours of receipt.

How do I get a question answered related to my turnaround effort?

If you are school district personnel, please submit questions regarding your turnaround activities to your state SIG or turnaround improvement director.

If you are SEA staff and need a response from ED, contact your program officer.

What if I forget my password?

You can request a new password, which will automatically be sent to your email address on file. Click "Login" at the top of the screen and click the "Forgot Password" button. Enter your email address and click the "Email new password" button and you will be sent an email with a link to access your account. Remember to change your password to something easily remembered, but not easily guessed. Passwords should contain at least seven characters, be a combination of upper and lowercase letters and numbers and cannot match your username. The system will alert you if your password does not meet the requirements.


How do I find a resource?

There are two ways to search for materials on our site.

  1. Browse by Topic and Subtopic. Select the “Resources” tab from the navigation and select a Topic on the right side of the screen.  You may optionally select a Subtopic from the Subtopic menu to further filter the results and/or filter by a Resource Type such as publication or webinar.
  2. Keyword Search. Select the “Resources” tab from the navigation and enter a search term into the Keyword Search box on the right side of the screen. Click the search button or Enter on your keyboard.

 How do I know which resources are the newest?

To view all recent resources, select the “Resources” tab from the navigation.  Resources are listed by most recently added.

How do I download a resource?

Once you have located a resource you wish to view, click on the title of the resource to view its details.  If a resource is available via a web link, click the orange button to go to the website. If a file is available for download, click the orange button to open the file.  Depending on your browser settings, the file may open in a separate browser window or it may prompt you to open or save the file on your computer.


How do I join?

We recommend you start your experience by joining groups of interest in the Sharespaces section. Select the “Sharespaces” tab from the navigation. You will be provided with a list of available sharespaces. Select the sharespace you would like to join to view its details.  If the sharespace is public, you may join by clicking the “Join” button.

How do I connect with other people and benefit from the in-depth facilitated groups?​

There are several opportunities to interact with others in this community. A team of experts, moderators, and practitioners facilitate workspaces, where you can take advantage of webinars, participate in focused discussions, and share tools and resources for group members to use and comment on.

How do I post to a discussion board?

Note: you must be logged in and be a member of the sharepace to add a discussion. To start a discussion in your sharespace, click the Discussions tab, then click the "Create New Discussion" button. Create a title and body for your discussion topic, and upload any attachments by using the "Upload/Link" option.  Click the “Save” button to finish.

How do I turn on/off email notifications?

If you create a discussion topic, you will be notified by email when replies are posted.  You may turn off email notifications for a topic at any time by clicking the disable notifications link provided in the follow-up comment email you receive. To change your overall notification preferences, go to My Account and click the "Edit" link at the top of the page. At the bottom of your profile, update the selection for "Comment follow-up notification settings" to receive either all follow-up comments via email or to receive no email notifications from the website. Click the "Save Profile" button at the bottom of the screen to update your selection.


What are collections?

Collections are sets of resources drawn from the site's library that are organized around a theme or topic. These collections are created and shared by STLC members. Some collections are created as part of sharespace activity and may be available only to those sharespace members or they are made public for all visitors to use in the Collections area.